DOTS jewelry is mostly made of natural and eco-friendly materials. Additionally we use several materials such as: elements made of 925 silver; gold plated made of 925 silver and covered with a thin layer of gold. Abrasion of gilding is included in the process of wearing all gold-plated jewelry and is not a subject to complaint. Proper care will help to delay this process. We also offer stainless steel components that do not contain nickel and lead. To keep the jewelry in its best condition avoid water, sweat, contact with detergents and perfumes. Our jewelry is not resistant to mechanical damage and they are not the basis for a complaint, same as lost jewelry. All complaints should be reported to the point where the purchase was made. The seller considers complaints within 14 days. If the complaint is accepted, the product will be repaired or replaced with one free of defects. If replacement or repair is not possible, the customer will receive a refund of the price of the product.