Complaints about the Goods and the operation of the Online Store

 

      1. Midiamo limited liability company sp.k. as the Seller is liable to the Customer being a Consumer within the meaning of art. 22 [1] of the Civil Code, under the warranty for defects in the scope specified in the Civil Code, in particular in art. 556 and art. 556 [1] - 556 [3] and subsequent Civil Code.

      2. Claims under the warranty should contain the details of the person or entity submitting the complaint (name and surname or full name, contact details) as well as an indication of the reason for the complaint and the content of the request.

      3. Claims under the warranty should be directed to bok@midiamo.pl along with photographic documentation. The seller undertakes to examine each complaint within 14 days.
      4. In the case of returning the Goods to the Seller by the Customer and a positive consideration of the complaint, the Seller will refund the cost of shipping incurred by the Customer. If the complaint is not taken into consideration, the Seller shall make the Product available to the Customer for delivery or send it back to the Customer at the expense of COD (cash on delivery) (at the express instruction of the Customer).
      5. In the case of considering a complaint in favor of the Customer - the Seller shall, at his own expense, immediately replace the defective Product with one free of defects or remove the defect. This does not affect the Customer's ability to make a statement about a price reduction or withdrawal from the contract in accordance with the applicable regulations. If the product can not be replaced, the product defect is removed or the price is reduced, the Seller will refund the payment immediately, in accordance with applicable law.
      6. The Seller is not a producer of the Goods.
      7. Complaints regarding the provision of electronic services:

        1. The Online Store takes actions to ensure that the website and store websites are fully functioning to the extent that results from the current technical knowledge and undertakes to remove within a reasonable time any technical irregularities reported by customers.

        2. Irregularities related to the functioning of the website and the websites of the Store, the Customer may report in writing to the following address: Midiamo Sp. z o.o. sp.k, ul. Strumykowa 7, 62-200 Gniezno, by e-mail address bok@midiamo.pl.

        3. In the complaint, the Customer should describe the type and date of irregularities related to the functioning of the Store.

 

Download the document:

COMPLAINT FORM DOC

 

Download the document: 

COMPLAINT FORM PDF

 

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